PAYMENTS:

1 – All fees for services to be rendered by Capital Authentication must be paid in advance before any work is commenced, and are payable in Canadian dollars.

2 – Any monies provided to Capital Authentication are considered forfeited should a request to cancel the work be provided at any stage during the contemplation, work in progress, or completion of the scope of the requested work.  There are circumstances however which may allow for a refund, in full, or portion thereof.  Any refund that is provided is at the sole discretion of Capital Authentication.

3 – If Capital Authentication determines a refund, either partial or in full, is warranted, monies will be refunded in Canadian dollars.

4 – The method of payment of a refund, if one is tendered by Capital Authentication, will be provided in a method at the sole discretion of Capital Authentication. The method of refund will also depend on factors including, but not limited to, the original method(s) of payment received from the client.

5 – At the discretion of Capital Authentication, the method of payment of a refund may include, but is not limited to, credit card refund, e-mail money transfer, corporate cheque, or money order. Prior to issuing a refund, Capital Authentication will confirm with the client, the most appropriate method to refund any monies.

6 – Never, under any circumstance, will a refund, either partial or in full, be issued in the form of cash.

CONSIDERATION OF PARTIAL / FULL REFUNDS:

7 – Issuing a refund, either partial or in full, will only be considered by Capital Authentication in the event that the client demands in writing that services are to be cancelled.

8 – All requests to cancel must be made in writing.  However, a telephone call can be made by the client to alert Capital Authentication that a request to cancel, in writing, is immediately forthcoming.

9 – A full refund will only be considered, if the request to cancel the work order is received prior to the dossier being received by Capital Authentication.  Once a dossier has been received by Capital Authentication and the scope of the work is in the process of being completed, the amount of refund available, if any, may be reduced or forfeited entirely.

10 – The available refund, if any, will be determined based on the amount of work that has been already completed by Capital Authentication, and if any disbursements have been incurred on behalf of a client, at the time that a request to cancel has been received.

CLIENTS WHO SUPPLY ONE (1) FORM OF PAYMENT IN ADVANCE:

11 – In the event that Capital Authentication concludes a refund is warranted, either partial or in full, and where the client has supplied one (1) form of payment in advance to cover any and/or all related fees, including but not limited to; our fees for services rendered or to be rendered, fees charged by a provincial authentication authority (if applicable), fees charged by an Embassy or Consular office for the legalization of documents or for the processing of a visa or multiple visas, associated bank fees to obtain necessary money orders on behalf of the client (if applicable), and return courier fees (if applicable), in these cases a partial or full refund may  be awarded to the client in a form of payment at the discretion of Capital Authentication.

12 – If a sufficient return courier is not provided to Capital Authentication, the cost of the disbursement incurred by Capital Authentication to have your dossier returned to you will be deducted from any available refund granted by Capital Authentication.

CLIENTS WHO SUPPLY MULTIPLE FORMS OF PAYMENT IN ADVANCE:

13 – In the event that a request to cancel the work order has been received prior to any work being completed, and the client has provided one or more money order(s) payable to either a provincial authentication authority (if applicable), and/or Embassy or Consulate, these said money orders will be returned to the client.

14 – Clients who supply multiple money orders to cover the fees to be charged by Capital Authentication, provincial authentication authority (if applicable), and/or Embassy or Consular fees, and a request to cancel is made once a file has been received by Capital Authentication but before any work has commenced, a full refund may be granted.

15 – If a sufficient return courier is not provided to Capital Authentication, the cost of disbursement incurred by Capital Authentication to have your dossier returned to you will be deducted from any available refund granted by Capital Authentication.

EMBASSY / CONSULAR FEES:

16 – In the event that a request to cancel the work order has been received prior to any work being completed, and the client has provided one or more money order(s) payable to an Embassy or Consulate, these said money orders will be returned to the client.

17 – The client acknowledges that when a request to cancel the work order is received after the dossier has been submitted to the Embassy/Consulate, and a money order payable to the Embassy/Consulate was provided by the client, the money order is considered forfeited to the Embassy/Consulate, and no refund for this money order will be forthcoming from Capital Authentication. These fees cannot be refunded nor credited for possible future use.

18 – In the event that Capital Authentication has obtained a money order on behalf of the client payable to the Embassy and/or Consulate, for the purpose of covering any consular fees, and a request to cancel the work order has been received, the costs associated with obtaining and canceling the money order will be deducted from the amount of the refund granted by Capital Authentication.

PROVINCIAL AUTHENTICATION AUTHORITY (MGS) FEES:

19 – In the event that a request to cancel the work order has been received prior to any work being commenced, and the client has provided one or more money order(s) payable to the provincial authentication authority, these said money orders will be returned to the client.

20 – The client acknowledges that when a request to cancel the work order is received after the dossier has been submitted to the Provincial Authentication Authority (MGS) and a money order payable to MGS was provided by the client, the money order is considered forfeited to the Provincial Authentication Authority (MGS), and no refund for this money order will be forthcoming from Capital Authentication. These fees cannot be refunded nor credited for possible future use.

21 – In the event that Capital Authentication has obtained a money order on behalf of the client payable to the Provincial Authentication Authority (MGS), for the purpose of covering any authentication fees, and a request to cancel the work order has been received, the costs associated with obtaining and canceling the money order will be deducted from the amount of the refund granted by Capital Authentication.

*If any refund is provided outside the above, it is at the sole discretion of Capital Authentication.

This refund policy was last modified on: 17-Apr-2018

Should you have any questions or concerns regarding our refund policy, please do not hesitate to contact us by email atinfo@capitalauthentication.com, or by phone at 1-613-236-9975.