Privacy Policy

We thank you for visiting our website today, and appreciate your interest in using our services. This privacy policy will explain how personal information is collected through this website, and subsequently collected once you, the client, voluntarily submit your documents to us, and how that information will and will not be used.

At Capital Authentication, we recommend that you read this privacy policy prior to using our website, or submitting any personal information to us. By using this site, you are accepting the practices described herein after. Our privacy practices may change over time, in which case, these changes will be added and/or amended on this site. We recommend reviewing our privacy policy frequently to avoid any misunderstandings of our privacy practices.

Please take note that the privacy practices detailed below, relate solely to the operations of Capital Authentication. If you link to another website, please refer to the privacy policies as implemented by those sites. Since other sites are not governed by our privacy policy, Capital Authentication will not be held liable for breaches in privacy arising as a result of you visiting other sites.

Personal Information Collected:

We collect personal identifiable information, including but not limited to, your full name, address, email, and telephone number(s), when you voluntarily acquire our services. This personal information is strictly used to fulfill the specific work task(s) requested by that individual client.  This information will primarily be used by Capital Authentication for correspondence and/or billing purposes. This personal information will not be used for any other purposes, unless requested by that individual client, or given permission to us by that individual client.

When Do We Collect Personal Information?

We will collect your contact particulars, including your name, email, and telephone number, when you complete our ‘Request a Quote’ option online. We may also request your contact particulars from you, if you contact us via telephone or email. This information will strictly be used solely by Capital Authentication, for the purposes of replying to your query and/or request. You are not required to fill in your personal contact particulars for the purpose of obtaining a quote via our online calculators/request forms. These forms specifically indicate that your contacts particulars are only required when you print these request forms, and send us your document(s) and/or passport(s).

Credit Card or Banking Information:

Credit card payments made through our website are via Beanstream, a secure and reliable payment processing gateway. You may visit their website to review their privacy policy. The financial information, as obtained by Beanstream when processing your credit card payment, is certainly not shared with Capital Authentication. We will at no time, collect and/or maintain record of your personal financial information.  Similarly, email money transfers also do not reveal any personal financial information to Capital Authentication, making it impossible for us to collect and/or maintain record of your personal financial information.

Personal Information Contained in Documents and/or Passports:

Any and all information as contained within any personal documents, including passports, that are voluntarily provided to Capital Authentication, will only be used within the scope of completing the specific service request. At no point, will Capital Authentication maintain records and/or photocopies of this information after the scope of work is complete.

Distribution of Information:

Capital Authentication will not share, sell, distribute or lease any of the acquired personal information, either as voluntarily provided to us, or as contained within the personal document(s) and/or passport(s) submitted to us, to any third parties, unless permission is expressly given to us by the client, or we are required to do so by law.

Security of Information:

At Capital Authentication, we are committed to ensuring that your personal information, document(s) and/or passport(s) are secure at all times. In order to prevent any unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard all information, documents and/or passports, as collected either online, or received in material form. At all times, while Capital Authentication is in possession of your document(s) and/or passport(s), only the authorized employees of Capital Authentication will have access to your material.

Cookies / Website Tracking:

A ‘cookie’ in no way gives us access to neither your computer, nor any information about you, other than the data you choose to share with us. Our website may use cookies and/or tracking technology for internal use within Capital Authentication. The minimal information gathered by these cookies may track the number of visitors to our website, as well as identify to us, which pages within our site are visited more frequently. Any and all information gathered from this tracking, is used solely by Capital Authentication, and enables us to improve our website by monitoring which pages our clients find most useful.

This privacy policy was last modified on: 17-Apr-2018

Should you have any questions or concerns regarding our privacy practices, please do not hesitate to contact us by email, or by phone at 1-613-236-9975.